Content Shipping Policy

<p>Thank you for shopping with <strong style="color: #e65100;">Fireworld BBQ General Trading LLC</strong>. We are committed to delivering your Manufacturer & Supplier of Outdoor Living Solutions safely and on time. Please read our Shipping Policy carefully before placing your order.</p> <h2 style="color: #1a1a2e; border-bottom: 2px solid #e65100; padding-bottom: 8px; margin-top: 32px;">1. Shipping Coverage</h2> <p>We ship across India from our base in Dubai. We aim to make our Manufacturer & Supplier of Outdoor Living Solutions accessible to customers nationwide. International shipping is currently not available.</p> <h2 style="color: #1a1a2e; border-bottom: 2px solid #e65100; padding-bottom: 8px; margin-top: 32px;">2. Processing Time</h2> <p>Orders are typically processed within <strong style="color: #e65100;">1–2 business days</strong> of payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.</p> <h2 style="color: #1a1a2e; border-bottom: 2px solid #e65100; padding-bottom: 8px; margin-top: 32px;">3. Delivery Timelines</h2> <ul> <li><strong style="color: #e65100;">Metro cities:</strong> 3–5 business days</li> <li><strong style="color: #e65100;">Tier 2 & Tier 3 cities:</strong> 5–7 business days</li> <li><strong style="color: #e65100;">Remote areas:</strong> 7–10 business days</li> </ul> <p>Delivery times are estimates and may vary due to courier delays or other unforeseen circumstances.</p> <h2 style="color: #1a1a2e; border-bottom: 2px solid #e65100; padding-bottom: 8px; margin-top: 32px;">4. Shipping Charges</h2> <p>Shipping charges, if applicable, will be displayed at checkout before you complete your purchase. We occasionally offer free shipping on orders above a certain value.</p> <h2 style="color: #1a1a2e; border-bottom: 2px solid #e65100; padding-bottom: 8px; margin-top: 32px;">5. Order Tracking</h2> <p>Once your order is dispatched, you will receive a tracking number via SMS or email. You can use this to track your shipment through the courier partner's website.</p> <h2 style="color: #1a1a2e; border-bottom: 2px solid #e65100; padding-bottom: 8px; margin-top: 32px;">6. Damaged or Lost Shipments</h2> <p>If your order arrives damaged or does not arrive within the expected timeframe, please contact us immediately. We will arrange a replacement or refund as appropriate.</p> <h2 style="color: #1a1a2e; border-bottom: 2px solid #e65100; padding-bottom: 8px; margin-top: 32px;">7. Contact Us</h2> <p>For any shipping-related queries, please contact our customer support team. We are happy to assist you.</p> <p><em>Last updated: July 2026</em></p>